Bnai Zion Hospital Patient Satisfaction Survey 🚑📊

Overview

This data analysis project was commissioned by Bnai Zion Medical Center, one of Israel's leading hospitals. The analysis examines real patient satisfaction data collected by the Israeli Ministry of Health, providing the hospital administration with data-driven insights into patient experience, service quality, and areas requiring immediate attention.

The project involved comprehensive exploratory data analysis (EDA), statistical examination of patient feedback across multiple departments, and identification of critical pain points affecting patient satisfaction. The deliverables include detailed visualizations, statistical summaries, and prioritized recommendations for quality improvement initiatives.

Highlights

• Conducted in-depth analysis of official Ministry of Health patient satisfaction survey data.
• Created comprehensive data visualizations including distribution plots, and comparative analyses to communicate findings effectively to hospital leadership and department heads.
• Delivered actionable recommendations prioritized by impact and implementation feasibility, enabling the hospital to target resources where they will have the greatest effect on patient experience.

Impact

The analysis provided Bnai Zion Medical Center with clear, data-backed priorities for quality improvement. By identifying specific departments and service areas with the lowest satisfaction scores, the hospital can allocate resources strategically to address the most critical issues first. The recommendations serve as a roadmap for enhancing patient experience, improving operational efficiency, and maintaining the hospital's reputation as a leading healthcare provider in northern Israel.

Tech Foundations

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